Contact Us

How Can We Help?

  • Call Us
    +972-8-6204070
    Hours - Sun-Thu
    08:00-17:00
  • WhatsApp with a representative
    +972-509955443
    Hours - Sun-Thu
    08:00-17:00
  • Send us a message in the contact form
    Whenever it is convenient for you
Common Questions
Can I buy your products directly from you?
No, we do not provide services to end-users. We work directly with shop owners, retail chains, veterinary clinics, store chains, breeding kennels, animal charities and the like. You can purchase our products from them.
I have opened a pet store / veterinary clinic / other business associated with animals, and I'm interested in your products. How do I proceed?
Congratulations, you have opened a new business for pets, what joy! Please click on the contact form to fill out the form for new clients and a representative of the company will contact you.
I purchased one of your products and I have a problem / query, what do I do?
1. Please go to the store's customer service where you purchased the item for help with the problem / query. 2. Should you not get help from the store you can turn to us, with the following details: - Invoice - The product in its original packaging - A photo of the product in its original packaging - A photo of the batch no and use-by date 3. Please send these details and documents along with a description of the problem / query, your contact details (full name and number), to the following e-mail: service@milatin-group.co.il. * An e-mail that doesn't contain all of the above information, will not receive service. * Food related issues will not be addressed if the food has been taken out of its original packaging and placed in a container.
I wish to purchase one of your products, where can I do so?
Please click on the link below to find where our products can be purchased. www.milatin-group.co.il/store-locator Should there be a difficulty finding a certain item, you can send us an e-mail to service@milatin-group.co.il, and we'll be happy to assist.
I have a proposal for a collaboration / service which I wish to offer you
You can send an e-mail to service@milatin-group.co.il with the details of your proposal and contact details, and the relevant department will contact you.
I'm a supplier interested in introducing you our products
You can send an e-mail to service@milatin-group.co.il, with details of your offer and contact details and the relevant department will contact you.
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