Contact Us
How Can We Help?
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Call Us+972-8-6204070Hours - Sun-Thu08:00-17:00 -
WhatsApp with a representative+972-509955443Hours - Sun-Thu08:00-17:00
Common Questions
Can I buy your products directly from you?
No, we do not provide services to end-users. We work directly with shop owners, retail chains, veterinary clinics, store chains, breeding kennels, animal charities and the like. You can purchase our products from them.
I have opened a pet store / veterinary clinic / other business associated with animals, and I'm interested in your products. How do I proceed?
Congratulations, you have opened a new business for pets, what joy! Please click on the contact form to fill out the form for new clients and a representative of the company will contact you.
I purchased one of your products and I have a problem / query, what do I do?
1. Please go to the store's customer service where you purchased the item for help with the problem / query.
2. Should you not get help from the store you can turn to us, with the following details:
- Invoice
- The product in its original packaging
- A photo of the product in its original packaging
- A photo of the batch no and use-by date
3. Please send these details and documents along with a description of the problem / query, your contact details (full name and number), to the following e-mail: service@milatin-group.co.il.
* An e-mail that doesn't contain all of the above information, will not receive service.
* Food related issues will not be addressed if the food has been taken out of its original packaging and placed in a container.
I wish to purchase one of your products, where can I do so?
Please click on the link below to find where our products can be purchased.
www.milatin-group.co.il/store-locator
Should there be a difficulty finding a certain item, you can send us an e-mail to service@milatin-group.co.il, and we'll be happy to assist.
I have a proposal for a collaboration / service which I wish to offer you
You can send an e-mail to service@milatin-group.co.il with the details of your proposal and contact details, and the relevant department will contact you.
I'm a supplier interested in introducing you our products
You can send an e-mail to service@milatin-group.co.il, with details of your offer and contact details and the relevant department will contact you.